1. Prior to arrival to the hotel and restaurant

 

• We request that if you are displaying any symptoms of Covid-19, you call us to postpone your reservation. These include: a high temperature, a new and persistent cough and loss of taste and smell.  

• Please use your track and trace app to check-in on our venue. Alternatively, we will require contact details for all guests and visitors to the hotel and restaurant, which will be kept for 21 days in line with government advice

 

2. On Arrival

 

• We request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel or restaurant.  Any guests or visitors displaying Covid-19 symptoms may be asked to leave the premises.

• Please follow the one-way system put in place to reduce congestion. Entry to the hotel and restaurant will be from the front porch on Swan Road, exit will be through the back of the hotel and restaurant (where the car park is).

• We have put in place signage on arrival and throughout the hotel detailing the guidelines we have in place to protect you and our teams. 

• Hand sanitising stations are provided at all entry exit points and throughout the hotel, we would strongly recommend all our guests use them.

• Screens are in place in reception and in the restaurant between tables when required to adhere to social distancing guidelines.

• Check-in process has been reviewed to allow minimal contact.

• Please note that we strongly encourage the use of debit/credit card for payment to avoid the handling of cash. Payment for all flexible reservations will be taken from the card details provided after the free cancellation period ends.

• Floor markers and additional signage throughout the hotel to encourage social distancing.

• All surfaces, screens, door handles and equipment will be regularly cleaned and sanitised throughout the day. We are increasing our housekeeping teams to deliver peace of mind. 

• If you have any special requirements please let us know before you arrive so we can make the necessary preparations with everybody’s safety in mind.                                          

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3. Common areas

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• We have heightened and enhanced our cleaning procedures to include extensive cleaning of shared surfaces throughout the day.

• We have set up hand sanitising stations throughout the hotel for you to use and we ask you use these when entering the hotel.

• Our customer toilets are equipped with hand wash and hand lotion, as well as contact-free hand dryers. A clear schedule showing the frequency of cleaning will be displayed.

• To avoid overcrowding and unnecessary contact we ask that guests who are staying with us - where possible - use the bathrooms in their bedrooms.

• You are welcome to use the lift and we’ll ensure they are regularly sanitised.  We ask that they are occupied by only one family group at a time. 

• When walking through the hotel we will ask that you please use your discretion and consideration by keeping a social distance of a minimum of 1 metre between yourself and other guests. We have put in place guidance signage throughout the hotel to assist.                          

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4. Hotel Bedrooms

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• Every guest bedroom and en-suite will be fully sanitised before each stay.

• Fabric items such as mattresses, pillows, carpet, chairs and other furniture are sprayed with an approved sanitising solution, which is effective in killing Covid-19 but otherwise harmless to you and us.

• All surfaces are thoroughly wiped down and cleaned prior to your arrival.

• Linens, towels and robes are washed on high heat, with added sanitisation. 

• All printed material has been removed from your room to avoid cross-contamination.

• Daily room servicing by our housekeeping team has been put on hold and will only attend if requested. Towels and other daily essentials can be replaced upon request by contacting the reception team.

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5. Food & drink

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• Restaurant opening times varies. Please go directly to the restaurant's website for updated opening times.

• When you stay with us you can choose between room service or dining in the restaurant.

• We respectfully request that guests endeavour to adhere to booking times to ensure flow and guest safety at all times. 

• We have extended our dining spaces and are utilising all public areas to ensure all diners are a minimum of 1m+ apart. This means that not all tables are located in the main restaurant. There will be 3 private dining rooms available for bookings. 

• Our Sunday buffet will not be available until further notice in accordance with government guidelines.

• We have created separate entry and exit points to our restaurant, limiting contact and maintaining a social distance between all guests and our teams.

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6. Our Team: training, hygiene and protection

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• The whole team has undergone hospitality-focused training on how to prevent the contagion of Covid-19.  We will continue to elevate our training as best practices evolve. 

• Face coverings/masks are available for all staff who choose to wear them.

• Any staff member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work.

• Hand sanitising stations are located at all entry and exit points back of house for the teams to use.

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All of these measures are to protect our guests and our teams, to ensure the smooth running of the hotel and restaurant and all may be reviewed when we feel appropriate.